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Privacy policy
This policy explains how DocExit (docexit.com, transport.docexit.com, mcp.docexit.com and the DocExit plugins for AI assistants) handles personal data.
Who is responsible
DocExit is provided by Operative-Intelligence, Dimitrije Stopar s.p., Slovenia (EU). Contact: info@operative-intelligence.com.
- For the website and the public plugin, we are the controller.
- For data that a customer company records in the DocExit application (its users, vehicles, inspections, defects), the customer company is the controller and we process the data on its behalf under a data processing agreement.
What we process and why
| Where | Data | Purpose | Legal basis |
|---|---|---|---|
| Website | IP address, browser type, requested page (server logs) | security and operation | legitimate interest |
| Public plugin / MCP | the values you send to a tool (e.g. vehicle type, body type, cargo, event, countries); your IP address for rate limiting, kept only in memory | answering the request | legitimate interest |
| DocExit application | name, e-mail, role and company of users; inspection answers, notes, declarations and server time; defects and follow-up; audit log | providing the service to the customer company | contract with the customer company |
| Billing | company name, billing contact, plan | invoicing and payment | contract, legal obligation |
| Support | your messages and contact details | answering you | legitimate interest |
The public plugin does not receive your whole conversation, does not require an account and does not store the values you send. We do not sell personal data and we do not use tracking or advertising cookies.
Recipients
- DigitalOcean — hosting in Amsterdam (EU).
- Lemon Squeezy — payments, as merchant of record.
- An e-mail provider for service messages (to be listed before the service sends e-mail).
Retention
- Server logs: up to 14 days.
- Application data: for the duration of the customer's contract and as configured by the customer; then deleted, except where the law requires longer retention. Records under an incident hold are kept until the hold is released.
- Billing records: as required by tax law.
- Database backups: up to 14 days.
Your rights
You can ask for access, correction, deletion, restriction, portability and object to processing based on legitimate interest. For data in the DocExit application, please contact your employer (the customer company) first; we will assist them. You can also lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) or your local supervisory authority.
Changes
We will publish any changes on this page with a new date.